Welcome to the Maidlady Frequently Asked Questions page.
Here you'll find answers to some of the most frequently asked questions about our products, shipping, and customer support.
If you don't see the information you're looking for, please contact us — our support team will be happy to assist you.
1. How long will it take to receive my order?
Our estimated delivery timeframe is:
• Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day, which may slightly affect delivery timelines.
• Order handling time: 1–2 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6–8 business days, Monday to Friday.
• Estimated total delivery time: 7–10 business days.
For more information, please review our Shipping Policy.
2. Do you offer free shipping?
Yes! We provide free shipping on all orders within United Kingdom.
For additional information, please see our Shipping Policy.
3. What if I receive a defective product?
If your item arrives damaged or defective, we'll gladly replace it at no additional cost.
Please contact our support team and return the product within 30 days.
For complete details, please visit our Return Policy.
4. Can I cancel my order after placing it?
Yes. We provide a 24-hour cancellation period after your order is placed.
If you'd like to cancel your order within this timeframe, please contact our customer support team.
5. What is your return policy?
We offer a straightforward and hassle-free return process.
You can find the complete details in our Return Policy.
6. When will I receive my refund?
After we receive and inspect your returned item, your refund will be processed within 7 business days.
Refunds are issued using your original payment method.
For more information, please review our Refund Policy.
7. Do your products include warranties or guarantees?
Yes. All of our products are covered by a 30-day warranty.
You can read the full warranty details in our Return Policy.
8. How can I contact customer support?
You can contact our team through the Contact Us Page or by emailing info@maidlady.com.
We're always happy to help with any questions or concerns.
9. Do you offer international shipping?
At this time, we only ship within United Kingdom.
We hope to expand our shipping destinations in the future.
10. Do you have a physical store?
No. We operate entirely online, which allows us to offer competitive pricing and a broad selection of products.
11. Can I place a bulk or wholesale order?
Yes! We accept bulk and wholesale orders for businesses and organizations.
Please contact our support team for more information and personalized assistance.
12. How do I exchange a product?
If you'd like to exchange an item for a different size or model, please follow the instructions provided in our Return Policy.
13. How can I track my order?
You can check your order status anytime using the Track Order Page on our website.
Simply enter your order number and email address to receive the latest tracking updates.
14. Contact Information
Store name: Maidlady
Warehouse Address: 97 High St, Orpington BR5 3NH, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@maidlady.com
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Hours: We respond within 1-2 business days